A new online service has been launched enabling Epping Forest District Council tenants multiple ways to report and keep track of repairs.
The new My Qualis portal is live, offering households in council properties multiple ways to report and keep track of repairs.
Epping Forest District Council tenants can now book non-urgent repairs any time of the day or night, with just a few clicks.
There are now multiple ways to report and keep track of repairs. For customers who prefer to speak to someone, the customer service team remains available by phone, email, and webchat.
A council spokesperson said: "Customers said they wanted more flexibility in reporting repairs, so we listened and developed My Qualis Portal, which offers multiple ways to report and keep track of repairs.
To report a repair on the My Qualis portal, customers will need to do the following three steps:
- Click the button for the My Qualis portal on the My Qualis report a repair page
- Click the New Customer Personal Signup
- Enter the email address registered to their tenancy account
The Qualis Customer Service team is ready to help if an email address or details need to be changed – call them on 0333 230 0464.
Once an account has been activated, tenants will be able to book a routine repair at any time of the day, 365 days a year.
My Qualis is for routine repairs only. An emergency repair is when there is a risk to your household or danger to the structure of the property.
In these circumstances, call the Qualis Customer Service team on 0333 230 0464 to report any emergency repair.
Share